Contact Us

Questions about sweepstakes casinos, spotted an error in one of our reviews, or want to flag a change to a redemption process or state eligibility list? Here's how to reach the Sweepstakes Casinos team, and what we can help with.

How to reach us

The quickest way to contact us is by email at [email protected]. Send us as much detail as you can — the operator's name, the page you were looking at, and what you noticed — and we'll take a look. We read every message, though response times can vary depending on how many enquiries we're handling at once.

What we can help with

• Corrections — if a welcome offer, redemption threshold, or eligible-state list looks out of date, tell us. Operators change their terms often, and we rely on reader tips as well as our own checks to keep pages current.
• General questions — how the Gold Coin and Sweepstakes Coin model works, what "no purchase necessary" means in practice, or how redemption and identity verification typically work.
• Site feedback — broken links, unclear comparisons, or anything else that makes the site harder to use than it should be.
• Editorial queries — how we approach our rankings and what factors go into an editorial rating.

What we can't do

We're an independent research and comparison site, not a sweepstakes casino operator, a payment processor, or a legal service. That means a few things are outside what we can help with:

• We can't access, manage, or make changes to your account on any platform we cover — that has to go through the operator's own support team.
• We can't process or speed up a Sweepstakes Coin redemption, resolve a payment dispute, or verify your identity on a third-party site.
• We can't give legal or tax advice. Sweepstakes casino availability varies by state and laws change, so if you're unsure whether a platform can legally serve you, or how a redeemed prize affects your taxes, check the operator's own terms or speak to a qualified professional. For general safer-play guidance, our Responsible Gambling page is a good starting point.

If your question is really about a specific operator — a delayed redemption, a locked account, or a promotion that didn't apply — the fastest resolution is almost always their own customer support channel, since they hold the account details and transaction records we don't have access to.

Before you write in about a redemption or verification issue

A lot of the messages we get are about slow Sweepstakes Coin redemptions or identity verification requests. These are usually standard parts of how sweepstakes casinos operate rather than something specific to one site: most operators require a government-issued ID and matching account details before releasing a redemption, and processing times and minimum thresholds differ by platform. It's worth checking the operator's own help centre or terms first — you'll often find the answer there faster than waiting on us to relay it. If you still think something's wrong after that, let us know; recurring reports from readers do inform how we rate an operator over time.

Learn more before you get in touch

Before reaching out, you might find your answer already covered elsewhere on the site. Our About Us page explains who we are and how we approach reviews, our Responsible Gambling page covers safer-play tools and support resources, and our Terms and Conditions page sets out how this site operates. If your question is about UK-facing casino options rather than US sweepstakes platforms, that's covered separately on our Non GamStop Casinos page.

Getting a useful answer faster

A few details help us respond properly the first time:

1. Name the operator and the specific page or offer you're asking about.
2. Mention your state, since eligibility and redemption rules for sweepstakes casinos vary by location.
3. Include screenshots or dates if you're reporting an error or a changed term — this helps us verify before we update anything.
4. Keep account numbers, ID documents, or other sensitive personal details out of your message — those belong with the operator's own verification team, not with us.

We're not able to promise a fixed response window, but every message is read, and reader corrections are one of the main ways we keep our coverage of sweepstakes and social casinos accurate.